Qutex Terms & Conditions

Qutex is an international online betting and gaming platform that is qutex.pro operated via domain. These Terms and Conditions ("Terms") constitute a legal agreement between Qutex and users of our platform ("User" or "you"). By registering on or using the Qutex platform, you automatically agree to these Terms.

The following are definitions of key terms used throughout these Terms:

• "Qutex" — The company operating the qutex.pro website and its associated mobile application.
• "Account" — A personal profile created by registering on the platform.
• "Bet" — Placing a wager on the outcome of any game or event.
• "Wallet" — The digital balance linked to your account.
• "Bonus" — Additional credits or rewards granted by Qutex.
• "KYC" — Know Your Customer — the identity verification process.

To place bets on Qutex, you must have a valid account. You are required to provide accurate and truthful information during registration. Opening an account with false information is strictly prohibited and may result in account termination.

Each individual may operate only one account. If multiple accounts are found belonging to the same person, all accounts and balances may be forfeited. It is your responsibility to keep your login credentials secure.

Qutex may request the following documents for KYC verification at any time:

• National ID Card (NID) or Passport
• Mobile number verification OTP
• A recent utility bill or bank statement (as proof of address)
• Proof of payment method ownership

Withdrawals may be restricted until KYC verification is complete. Qutex keeps your personal information protected in accordance with our Privacy Policy.

To open an account on Qutex, you must meet the following requirements:

• You must be at least 18 years of age.
• You must be a resident of a country where online betting is not prohibited.
• You must confirm that you are of sound mind and are betting of your own free will.
• Your account has never previously been suspended or terminated by Qutex.
• You must not be an employee of Qutex or an immediate family member of one.

Your account must have sufficient balance before placing any bet on Qutex. Once a bet is confirmed, it cannot be cancelled or changed — however, a cash-out option may be available for live betting.

If an event is cancelled or only partially completed, Qutex reserves the right to settle bets at its sole discretion. Qutex also reserves the right to correct any errors in declared results. Any bets accepted at incorrect odds due to a system error may be voided by Qutex.

Qutex supports all major payment methods popular in Bangladesh. Deposits are generally instant. Standard processing times apply for withdrawals.

• Minimum Deposit: BDT 200
• Minimum Withdrawal: ৳500
• bKash/Nagad Withdrawal: 2 minutes on average
• Bank Transfer: Within 24 hours
• Daily Maximum Withdrawal: BDT 5,00,000

KYC verification is mandatory before any withdrawal can be processed. Withdrawals are generally processed using the same method as the original deposit. Qutex reserves the right to suspend any transaction if money laundering or fraud is suspected.

Qutex offers a variety of bonuses and promotions. Each bonus has its own wagering requirements and validity period, which are clearly stated in the respective bonus offer.

• Bonuses are available to valid Qutex account holders only.
• The welcome bonus is available once per person, household, device, or IP address.
• Bonus balance cannot be withdrawn directly — the applicable wagering requirements must first be met.
• Qutex reserves the right to void bonuses if abuse is suspected.
• Using multiple accounts to claim bonuses is strictly prohibited.
• Qutex reserves the right to modify or cancel any promotion at any time.

For full details on wagering requirements, visit the relevant bonus offer page or contact our support team.

Qutex takes the protection of your personal and financial information extremely seriously. We employ the most advanced cybersecurity technologies available. Please read our Privacy Policy for further details.

Steps you must take to keep your account secure:

• Use a strong password (at least 8 characters, including numbers and special characters).
• Keep two-factor authentication (2FA) enabled.
• Never share your login credentials with anyone.
• Avoid logging in on public Wi-Fi networks.
• If you notice any suspicious activity, report it to our support team immediately.

Qutex takes responsible gaming seriously. Betting should be a form of entertainment — not a source of addiction. Our platform offers a range of self-regulation tools:

• Deposit Limit: Set daily, weekly, or monthly limits.
• Bet Limit: Set a maximum stake per bet.
• Cooling-Off: Take a betting break for anywhere between 1 day and 6 months.
• Self-Exclusion: Option to permanently close your account.
• Reality Check: Periodic reminders of your session duration.

If you feel that betting is having a negative impact on your life, please contact our support team immediately. To learn more, visit our Responsible Gaming page.

The following activities are strictly prohibited on Qutex. Violations may result in account termination and legal action:

Qutex reserves the right to immediately suspend or terminate any account under the following circumstances:

• Violating any provision of the Terms and Conditions.
• Failure to pass KYC verification or submission of false information.
• If evidence of fraud or deception is found.
• If the user is identified as a minor.
• Extended inactivity (more than 12 months).

You may request to close your account at any time. It is advisable to withdraw any available balance before closing your account.

For any disputes or complaints, please contact our customer support team in the first instance. Qutex will always endeavour to resolve issues amicably. An initial response will be provided within 7 business days of the complaint being submitted.

Dispute Resolution Steps:

1. Submit a complaint via email or Live Chat to our support team.
2. You will receive a response from Qutex within 7 business days.
3. Where necessary, both parties will attempt to reach a mutually agreed resolution.
4. If a resolution cannot be reached, the matter will be referred to a neutral third-party arbitration.

In the event of a dispute regarding bet settlement, Qutex's decision shall be considered final, unless clear evidence of a technical error is provided.

Qutex reserves the right to amend these Terms and Conditions, in part or in full, at any time. Any changes will be notified via a notice on the website and communicated to your registered email address.

Continued use of the platform after updated terms have been published will be deemed as your acceptance of those changes. If you object to the revised terms, please stop using the platform and submit a request to close your account.