See exactly how your personal data is collected, stored, and used — with full transparency. Your privacy is our top priority at Qutex.
Qutex (qutex.pro) a trusted online betting and gaming platform. We believe privacy is a fundamental right for every user. This Privacy Policy ("Policy") explains how Qutex collects your personal data, the purposes for which it is used, and how it is kept secure.
By creating an account or using the Qutex platform, you are deemed to have accepted this Privacy Policy. If you disagree with any part of this Policy, please refrain from using our platform and contact us at [email protected].
Qutex never sells your personal data. We only use the information necessary to operate and improve the platform.
Qutex collects two types of data — information you voluntarily provide, and information automatically gathered while you use the platform.
Information you provide directly:
Automatically Collected Data:
| Data Type | Purpose of Collection | Mandatory? |
|---|---|---|
| Name & date of birth | Identity & age verification | Yes |
| Mobile number | OTP Verification & Communication | Yes |
| NID / Passport | To complete KYC verification | Yes on Withdrawals |
| Payment details | Transaction processing | Yes |
| IP / Device | Security & Fraud Prevention | Automatic |
Qutex uses your data only for lawful and specific purposes. We never share it with third parties for marketing without your explicit consent.
If you no longer wish to receive promotional emails or SMS, you can unsubscribe at any time via your account settings or by emailing [email protected].
Qutex uses cookies and similar tracking technologies on its website and app. Cookies are small data files stored in your browser that help the platform remember your preferences.
Types of cookies we use:
You can manage cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of certain platform features.
Qutex does not sell your personal data. However, in certain circumstances, limited information may be shared with trusted third parties:
All third-party partners are bound by strict data protection agreements with Qutex. They only receive the data necessary for their specific role.
Qutex retains your data only for as long as necessary. Even after an account is closed, certain information may be kept for a defined period to meet legal and regulatory obligations.
| Data Type | Retention Period |
|---|---|
| Account Information | For the duration of active account + 5 years |
| Transaction records | 7 years (legal obligation) |
| KYC Documents | 5 years after account closure |
| Support Chat Logs | 2 years |
| Cookie Data | Up to 1 year |
| Marketing data | Until consent is withdrawn |
Once the retention period expires, data is securely deleted or anonymised.
As a qutex user, you have specific rights over your personal data. To exercise these rights, contact us at [email protected].
You may request to see what information we hold about you.
You can request corrections to any inaccurate or incomplete information.
Under certain circumstances, you may request the deletion of your personal data.
You may request that your data be restricted from use for specific purposes.
You may request a copy of your data or ask that it be transferred elsewhere.
You can object to your data being used for marketing or profiling purposes.
Qutex uses the latest technology and processes to keep your data safe. Our security framework is designed to meet international standards.
In the event of a data breach, Qutex will notify affected users as quickly as possible and take all necessary action.
Qutex strictly prohibits anyone under 18 from using the platform. We never knowingly collect or store data from minors.
If we suspect a minor has registered an account by mistake, we will immediately close the account and delete all associated data. If you believe your child is using Qutex, please contact us at [email protected].
Qutex reserves the right to update this Privacy Policy, in part or in full, at any time. For significant changes, we will:
Continued use of the platform after a revised policy is published will be considered acceptance of the new terms. We recommend checking this page regularly.
Always keep an active email address on your account so you can receive notifications about policy updates.
For any questions, complaints, or requests to exercise your data rights regarding our Privacy Policy, please get in touch. We aim to respond within 7 business days.
Email: [email protected]
Live Chat: Available 24/7
Response time: within 7 business days
From technology to policy, we work continuously to protect your privacy at Qutex — every step of the way.
Every transaction and piece of personal data is protected with 256-bit SSL encryption. Third parties can never access your information.
Qutex's KYC process is completely secure. Your NID or passport details are used solely for identity verification and are kept strictly protected.
Qutex never sells your personal data to third parties. Your information is used solely to improve your experience.
View, correct, delete, or opt out of marketing — all easily managed at any time.
Qutex does not retain your data beyond what is necessary. Once the designated retention period expires, your data is securely deleted or anonymised.
Qutex conducts regular security audits by independent third parties. Any vulnerabilities are identified and resolved promptly.
Now that you know our Privacy Policy, go ahead and register with Qutex — and start your journey on Bangladesh's most secure betting platform.