Safe Gaming

On Qutex Responsible Gaming — Keep the fun, keep the control

Qutex believes that betting and gaming should be a source of entertainment — not stress or hardship. We are committed to helping you enjoy it in a healthy, controlled way.

18+
Age verification is mandatory
24/7
Support available
5+
Protection Tools
100%
In Your Control
Responsible Gaming

Why Qutex prioritizes responsible gaming

Welcome to the Qutex platform. We understand that betting and online gaming can be a fun and entertaining pastime for many. But when it gets out of hand, it can cause serious personal, family, and financial harm. That's why Responsible Gaming Ensuring this is one of our top priorities.

To ensure every Qutex user enjoys a healthy and fulfilling experience, we have put in place a range of powerful tools and policies. On this page, you can learn how your Responsible Gamingbuild healthy habits, identify problems early, and seek help when needed.

Remember: gambling or betting is never a guaranteed source of income. It's for entertainment — and to enjoy it properly, staying in control is essential. Qutex is ready to support you in maintaining that control every step of the way.

Our Responsible Gaming Our policy is built with the realities of Bangladesh in mind. Enjoy gaming responsibly — with a sense of duty to your family, your friends, and yourself. Qutex is with you every step of the way.

Core Principles

Playing on Qutex is about having fun — not chasing losses. Stay within your budget, stick to your time limits, and never bet with borrowed money.

Caution

If you feel that betting is affecting your daily life, don't wait — contact our support team today or make use of the self-exclusion feature.

Qutex Responsible Gaming Tools

To ensure your gaming experience always stays in control and enjoyable, Qutex provides a range of powerful tools.

Set deposit limits

Set a maximum daily, weekly, or monthly deposit limit. Once set, it takes effect immediately — and any increase requires a 24-hour waiting period.

Session time controls

Decide in advance how long you'll spend on the platform. When your limit is up, Qutex will automatically notify you and close your session.

Cooling-Off Period

Take a break for anywhere between 24 hours and 30 days. Your account remains active during this time, but placing bets won't be possible — giving you space to clear your head.

Self-Exclusion

If you're experiencing long-term issues, you can completely exclude yourself from the platform for anywhere between 6 months and 5 years. Your account cannot be reopened during this period.

Loss Limit

Set a limit on how much you can lose before you're unable to continue playing. This protects you from heavy losses and helps you avoid impulsive decisions.

Opt out of promotions

You can opt out of bonus offers and promotional notifications at any time. Enjoy the platform in peace, free from the temptation of ads.

Set your own budget

Qutex's Responsible Gaming The most important part of these tools is setting financial limits. You decide how much you're willing to spend — and we'll make sure you never go beyond it.

You can set your deposit, loss, or wagering limits at any time from Account Settings. Lowering a limit takes effect immediately, but increasing one requires a 24-hour waiting period — so a moment of impulse doesn't lead to overspending.

Keep in mind

A 24-hour cooling period applies to any request to increase your limits. This rule exists for your own protection.

Daily Limit
40% Used
Weekly Limit
65% Used
Monthly Limit
28% used
Loss Limit
52% used
Time Limit
75% Used

Recognize the warning signs

If you notice any of the signs below in yourself, it may be an indication of problematic gaming. Take an honest look at your own behaviour.

Chasing losses by placing more bets — and losing even more.
You are borrowing money from family or friends for betting, or spending money without their knowledge.
You've repeatedly tried to stop gaming but keep failing.
Feeling restless, irritable, or anxious when you're not betting.
Prioritising gaming over work, family, or sleep.
Gaming has led you into financial trouble or debt.
Hiding your betting habits from the people close to you.

Ways to stay healthy

Play only with your entertainment budget

Set aside a fixed amount each month purely for entertainment. Don't wager a single BDT beyond that amount.

Set time limits for your play

Set a time limit before each session. Set an alarm and make sure you stop when it goes off.

Don't play when you're emotional

Betting under stress, anger, or depression increases the chance of poor decisions. Keep a clear head when you play.

Have an open conversation with your family

Talk to a family member or a trusted friend about your gaming habits. Don't struggle alone — reach out for support.

Check yourself

Answer the questions below honestly. If most of your answers are "Yes", please reach out to our support team.

1 Did you spend more on betting last month than you had planned?
Yes No Sometimes
2 When you lose, do you chase your losses by placing more bets?
Yes No Sometimes
3 Do you feel restless or uneasy when you're not betting?
Yes No Sometimes
4 Have you been hiding your gaming habits from family or friends?
Yes No Sometimes
5 Is gaming affecting your work, studies, or family responsibilities?
Yes No Sometimes
6 Have you ever borrowed money or taken out a loan to fund your betting?
Yes No Sometimes
Analyse My Answers

If you answered "Yes" to 3 or more questions, please contact Qutex Support today or use the Self-Exclusion feature. Seeking help isn't a sign of weakness — it takes real courage.

No entry for under 18

Qutex strictly prohibits anyone under 18 from using the platform. Age verification is mandatory at registration, and identity documents are required during the KYC process to confirm your age.

If there are minors in your household, please use parental control software on your devices and keep your Qutex account password private.

For Parents

If you suspect a minor is using your Qutex account, email [email protected] immediately. We will investigate and take swift action.

Mandatory Age Verification

Age verification via national ID or passport is required at registration and on your first deposit.

Use a strong password

Use a strong password for your account and never share it with other members of your household.

Parental Control Software

Enable parental controls on devices your children use. This prevents unauthorized access.

Responsible Gaming FAQ

Log in to your Qutex account and go to "Account Settings". Click on the "Responsible Gaming" option to access the self-exclusion feature. You can choose a period ranging from 6 months to 5 years. For further assistance, contact us at [email protected].

Yes, reducing your deposit limit takes effect immediately. However, increasing it requires a 24-hour cooling-off period. This rule protects you from overspending in the heat of the moment.

A cooling-off period is a short-term break (24 hours to 30 days) during which your account stays active but betting is disabled. Self-exclusion is a long-term measure (6 months to 5 years) during which your account is fully deactivated and cannot be reopened.

Start by speaking with them directly and with empathy. Encourage them to acknowledge the problem without placing blame. Reach out to the Qutex support team and we'll provide the guidance and information they need. Remember, asking for help is an act of courage.

No, never. Qutex strictly prohibits anyone under 18 from creating an account or using the platform. Age verification is mandatory during registration, and any suspicious accounts are closed immediately.

Yes, all of Qutex's responsible gaming tools are completely free. Deposit limits, time limits, cooling-off periods, and self-exclusion — everything is managed directly from your account at no extra charge.

Play responsibly, enjoy the experience

Every gaming experience on Qutex should be safe, controlled, and enjoyable. Register today and take advantage of all our protection tools to play responsibly.

Need help? Email us: [email protected]

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